Refund and Returns Policy

Policy Overview

Because every LMCV vest is handcrafted to order — never pre-stocked — our return policy is different from standard ecommerce. We focus on a quality guarantee rather than open-ended returns. Below is a quick summary of what’s eligible and what’s not.

Order Cancellation

Because production starts within 24 hours of your order, our cancellation policy is time-sensitive:

• Within 24 hours of order: Full refund — production has not yet started
• 24–48 hours after order: Refund minus a 15% processing fee (leather may already be cut)
• After 48 hours: Cancellation no longer possible — your vest is in active production

Refund Eligibility

You are eligible for a full refund in the following situations:

• Order canceled within 24 hours of being placed
• Defective vest: The item arrives with manufacturing defects (stitching issues, hardware failure, leather flaws)
• Wrong item shipped: The vest you receive doesn’t match what you ordered
• Lost in transit: Your package never arrives and the carrier confirms it as lost
• Severely damaged in transit: The vest arrives unwearable due to shipping damage

In each of these cases, we will offer your choice of: a full refund, a free remake, or a free repair (when applicable).

Non-Refundable Items

The following items are not eligible for refund or return:

• Custom and personalized vests (with embroidery, custom patches, or custom measurements) — unless defective
• Items returned after 14 days from delivery date
• Items returned without original packaging or showing signs of wear
• Sale or discounted items marked as “Final Sale” at checkout
• Items damaged by customer after delivery (improper care, wear & tear)
• Vests where the customer provided incorrect measurements (alterations available, see below)

Exchanges

If your standard-size vest doesn’t fit or isn’t what you expected, we offer exchanges within the eligibility window.

Eligible for exchange:

• Standard-size vests in unworn, original condition with all tags attached
• Items returned within 14 days of delivery
• Items with no signs of damage, alterations, or odor

Not eligible for exchange:

• Custom or personalized vests (unless defective)
• Vests with custom embroidery, custom patches, or custom measurements
• Items worn or showing visible wear

Sizing & Measurement Issues

Because leather doesn’t stretch like fabric, sizing matters. Here’s how we handle fit issues:

• If we made the sizing error: Free remake or free alteration at our cost
• If you provided incorrect measurements: We offer paid alterations at a reduced rate. Contact us for a quote
• If the standard size doesn’t fit: Eligible for exchange within 14 days, in original condition

Our complete measurement guide is linked at checkout. We strongly recommend taking measurements with the help of another person and double-checking before submitting your order.

How to Request a Return or Refund

Follow these steps to start your return or refund request:

1. Email us at support@leathermcvest.com within 14 days of receiving your vest
2. Include in your email: your order number, full name, reason for return, and photos of any defects or issues
3. Wait for our reply within 24 business hours — we’ll send you a Return Authorization Number (RA#) and return shipping instructions
4. Pack your vest in its original packaging with all tags and accessories
5. Ship to the address provided using a tracked shipping method — keep your tracking number
6. Receive your refund or replacement after we inspect the returned item (typically 5–10 business days after receipt)

Return Conditions

Returned items must meet the following conditions to be accepted:

• Original condition: Unworn, with no signs of use, alterations, or damage
• Tags attached: All original LMCV tags and labels intact
• Original packaging: Returned in its original protective packaging
• No odor or stains: No smoke, perfume, body odor, or other scents
• Within 14 days: Postmarked within 14 days of original delivery date

Items that do not meet these conditions will be returned to the customer at the customer’s expense, and no refund will be issued.

Return Shipping Costs

Who pays for return shipping depends on the reason for return:

For LMCV-paid returns, we provide a prepaid shipping label by email. For customer-paid returns, we recommend using a tracked, insured shipping service. LMCV is not responsible for items lost or damaged during return shipping.

Refund Processing

Once we receive and inspect your returned item, refunds are processed as follows:

• Inspection time: 3–5 business days after we receive your return
• Refund processing: 1–2 business days after inspection approval
• Refund method: Issued to your original payment method only
• Bank/card processing: 5–10 business days for funds to appear (varies by issuer)

Total time from receipt to funds in your account: typically 7–17 business days.

Inspection Window for New Orders

We require all customers to inspect their order within 48 hours of delivery and report any issues during that window. This includes:

• Damage during shipping
• Manufacturing defects
• Wrong item or color
• Missing accessories or hardware

Issues reported after 48 hours may not be eligible for a free remake or full refund. Email photos and details to support@leathermcvest.com immediately upon discovery.

International Returns (UK & Canada)

For customers in the United Kingdom and Canada:

• The same 14-day return window applies from delivery date
• Customers are responsible for international return shipping costs (unless item is defective)
• Original international shipping fees and customs duties paid are non-refundable
• For faster service, we recommend placing a new order for the replacement and returning the original separately
• All international returns must be marked as “Returned Goods” on the customs declaration to avoid additional duties

Our Quality Guarantee

Every LMCV vest is handcrafted with the same care we’ve brought to leather work for the past 20 years. If a vest leaves our workshop with a defect we missed, that’s our responsibility — not yours.

If you discover any quality issue after delivery, we will:

• Provide a free remake using the same specifications
• Offer a free repair if the issue is fixable
• Issue a full refund if you prefer not to wait for a remake

This guarantee covers genuine craftsmanship defects, not normal leather wear, customer misuse, or damage caused after delivery.