How Can We Help You Today?

Whether you're planning a custom order, managing an existing one, or have a question about our craft — our team is here to assist. Every inquiry is handled personally and answered with the care it deserves.

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Submit an Inquiry

Use the form below to send a detailed message. Ideal for custom orders, complex inquiries, or when you need a written response on file.

Go to Form

Reply within 24 business hours

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Email Our Team Directly

For order updates, urgent matters, or quick questions, you can email our support team directly at any time.

support@leathermcvest.com

Reply within 24 business hours

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Chat on WhatsApp

Prefer to message us directly? Reach our team on WhatsApp for quick questions and order updates on the go.

+1 (908) 329-3993

Reply within 24 business hours

How Our Team Can Assist You

Our customer service team is equipped to handle inquiries across every stage of your experience with LMCV. The most common reasons our customers reach out include:

Custom Order InquiriesDesign consultations, leather selection, sizing, patches, and embroidery

Order Status & TrackingProduction updates, shipping confirmations, and delivery information

Returns & ExchangesQuality concerns, sizing issues, and our quality guarantee process

Bulk & Wholesale OrdersVolume orders for clubs, retailers, and corporate customers

Product SpecificationsLeather types, sizing guides, and customization details

General InformationBrand inquiries, partnership opportunities, and other questions

Send Us a Message

Complete the form below and a member of our team will respond within 24 business hours. Including detailed information helps us provide a faster and more accurate response.

All inquiries are confidential. Your information is never shared with third parties.

Customer Service Hours

Monday – Friday

9:00 AM – 6:00 PM

US Eastern Time

Inquiries received outside of business hours are addressed on the next business day. Weekend submissions are reviewed first thing Monday morning.

Frequently Asked Questions

Many common questions are answered below. If you don't find what you're looking for, our team is happy to help.

How do I check the status of my order?

When your vest enters production, you will receive an email confirmation. A second email with tracking details is sent at the time of dispatch. If you haven't received either notification, please contact our team with your order number and we will provide an update immediately.

How long does a custom order take to complete?

Handling time is 6–8 working days from order confirmation. You can then choose Standard Shipping (10–15 working days after handling, total ≈ 16–23 working days) or Express Shipping (6–9 working days after handling, total ≈ 12–17 working days). Complex customizations such as detailed embroidery or specialty leathers may add 2–5 business days to handling time. Full timeline details are available on our Shipping Policy page.

Can I cancel or modify my order after placing it?

Order cancellations are accepted within 24 hours of placement, with a full refund. Between 24–48 hours, cancellation is possible with a 15% processing fee. After 48 hours, production has begun and cancellation is no longer possible. Please contact us immediately if you need to make changes — earlier requests have more flexibility.

What if my vest doesn't fit correctly?

If your standard-size vest does not fit as expected, exchanges are available within 14 days of delivery. Vests with sizing errors caused on our end are remade or repaired free of charge. For sizing issues caused by incorrect measurements, paid alterations are available. Complete details are in our Refund & Return Policy.

Do you offer fully custom designs?

Yes. Every LMCV vest is fully customizable, including leather type, color, sizing, hardware finish, lining, pockets, patches, and embroidery. Visit our Custom Personalization page to learn more, or email us with your specifications for a tailored quote within 24 hours.

How do I place an order for my motorcycle club or retail store?

For orders of 10 or more pieces, please visit our Bulk Orders page and complete the bulk inquiry form. A member of our team will respond within 48 hours to schedule a consultation regarding your specific requirements, customizations, and pricing.

What is the fastest way to reach you for an urgent matter?

For urgent matters, we recommend messaging us on WhatsApp at +1 (908) 329-3993 or emailing support@leathermcvest.com with "URGENT" in the subject line. Urgent messages are prioritized and typically receive a response within a few hours during business days. Please include your order number, if applicable, to expedite the response.

Can I request progress updates during production?

Absolutely. While we automatically send notifications at key milestones, you're welcome to email or WhatsApp us at any time for additional updates on your order's progress. We're happy to share details about where your vest is in the production process.

Every message is read and answered by a real member of our team. We don't use chatbots or automated responses — only the same personal attention we've brought to leather work for the past two decades.